Knowledgeable - Trustworthy - Environmentally minded - Experienced - DBS checked - Insured
Mac’s Gardens
At Your Service
Since 2015, I have aimed to provide professional garden services to clients with the care and attention to detail that they deserve. I work with clients to their own standard to achieve their perfect garden, whether one-off tidy or regular maintenance; clearance; soft landscaping or just some advice about planting, Mac’s Gardens are always ready to help.
Meet the team
Charlie
Originally from Herefordshire, I moved in 2016 with my partner to raise a family in Cardiff. I have been trading ever since in Cardiff and beyond, from Barry to Newport. I have a real passion for working outside with my hands in the dirt. Outside of gardening my interests lie in history, photography, reading & spending time with my children.
Pip
Joining the team in 2020, Pip has learnt a lot about the gardening industry. Her most valuable experience to date is in customer relations and weed eating. She has become accustomed to machinery and gets on well with all people/animals. However, she will happily accept a nap in the van if required.
OUR SERVICES
Lawn care
Pruning
Hedge cutting
Planting
Mowing
Garden clearance
Weeding & Weed control
Soft Landscaping
Pressure washing
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Competitive Pricing
Only the Best
Free Estimate
Don’t hesitate to reach out by email, text or call. You can also get in touch by simply entering your details and any further information about the work you want carried out and I will be in touch as soon as possible. I’m happy to pop out and offer a quote.
FAQ
Do you charge by the hour?
Yes, for the majority of work I tend to charge by the hour. However, I can also offer quotes should you require.
Which payment methods do you accept?
I accept BACS, cheque & cash. I prefer either BACS or a cheque but will accept cash. I also have a card reader available should you require.
Do you have a complaints policy?
COMPLAINTS POLICY
The business always endeavours to provide the best service for every customer. However, on rare occasions, there may be times where a customer may not be completely satisfied. To ensure the business is able to put things right as soon as possible, please read our complaints procedure below. The business will then be able to respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and the high standards the business aims to achieve.
In the unlikely event there is anything you are not completely satisfied with, please contact the business as soon so the problems can be rectified as soon as possible.
Our Procedure
Either call, email or write* to us. The business aims to respond within 5 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.
Where the business is unable to resolve your complaint using the business complaints procedure, as a Which? Trusted Trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that the business cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 02922670040
Do you have a waste license
Yes, I have a waste licence which I would be happy to provide if requested. I tend to charge a small fee (per 1 tonne bag) for waste, which is disposed of by Cardiff Council
Do you have insurance?
Yes, I am insured up to £1,000,000 for damage to property.